Customer Service Tip

Studies show that 50% or more of communication happens through body language.  If your body language is contradicting what you say, your words are not going be credible.  Customers value sincerity, and they have very accurate radar for it.  When communicating with guests, particularly about difficult issues, be sure to slow down and bring your entire focus to the interaction, allowing your body language to convey your concern just as genuinely as your words.